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Frequently Asked Questions
Orders
How to cancel my order?
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Can I edit my order after placing it?
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How do I change my shipping address?
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Can I pick it up in-store?
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Shipping
When will my order ship?
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How can I get Free Shipping?
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How do I track my order?
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The tracking on my order says delivered but I can't find my package?
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Do you ship Internationally?
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Returns & Exchanges
Do you offer returns & exchanges?
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Can I return or exchange a gift?
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What is Free Returns + Package Protection?
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Product
Do your products contain any allergens or toxic ingredients?
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How do I care for my blanket?
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Product Issues
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Embroidery
What is your custom Embroidery?
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What is the processing time for Embroidery?
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Can I return or exchange an embroidered blanket?
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Which blankets do you embroider on?
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General
What warranty will I have on Saranoni products?
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Can I gift a Saranoni Gift Card?
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Will my favorite out-of-stock item be back?
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What payment methods does Saranoni accept?
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